Returns | Exchange
15 September 2016 (update 1 May 2018)
We want our customers to be fully satisfied with every item purchased from Ken’s Gym Solutions. Our goal is to make an exchange or refund as fair and easy as possible.
With the original sales receipt, returns are accepted within 3 days from date of purchase. The item must be returned in its original packaging and with all accompanying manuals, parts and accessories. For all orders, the customer will be responsible for the shipping charges for the return of the product.
Returned items are refunded at the original purchase price only. Customer who paid by cash will be refunded by a company check from Corporate Headquarters within 30 days. Unfortunately, we cannot refund original delivery & return pick-up handling charges and applicable taxes.
All sales are considered final on the following items which are not returnable:Discounted items, clearance items, floor models, discontinued items, pre-owned products, free weights, dumbbells and plates. Accessories must be returned in their unopened, original packaging to receive a full refund.
Purchases may be returned within 3 days of delivery subject to the following:
- It must be returned in its original packaging in its original condition.
- Applicable manuals, paper work, parts and accessories must accompany the return. If the item or items require our trucks for pick up, an additional charge may apply. Online, shipped orders will need to be shipped back at your expense.
- Original delivery, assembly, freight and shipping charges are not refundable. Returned items will be refunded after inspection upon our receipt of product.
- Original purchase price will be refunded in the original method of payment.
- Customer who paid by cash will be refunded by a company check from corporate within 45 days; less original taxes, delivery, assembly, freight, shipping, restocking fees and any handling charges.
- If you want to exchange for a different item, you will need to return the original item and place a new order. Special order items are not refundable.